CLAIRE WEAR LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website at clairewear.net, place an order, contact us or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. About Us
For the purposes of applicable data protection legislation, the business responsible for the website is:
CLAIRE WEAR LTD
Business Address: 30 Hall Street Wednesbury United Kingdom WS10 8NW
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us using the details above.
3. Information We May Collect
Depending on how you interact with our website, we may collect different types of information.
Information You Provide Directly
When you place an order, contact us or otherwise interact with our website, we may collect information such as:
Full name
Billing address
Delivery address
Email address
Telephone number
Order details
Information contained in customer enquiries
Other information you voluntarily provide to us
Order and Transaction Information
When you make a purchase, we may collect information relating to the transaction, including:
Products purchased
Order number
Order date
Order value
Delivery information
Payment status
Refund or return information
Payment card information may be processed directly by our payment service provider. We do not require customers to send complete payment card details to us by email.
Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the website technologies and services in use.
This may include:
IP address
Browser type
Device type
Operating system
General website usage information
Pages visited
Approximate time and date of website visits
Technical information relating to website performance
Some of this information may be collected through cookies and similar technologies. Please see our Cookie Policy for further information.
4. How We Use Your Information
We may use personal information for legitimate business and customer service purposes, including to:
Process and fulfil orders
Provide products and services
Process payments
Arrange delivery
Manage returns, refunds and exchanges
Respond to customer enquiries
Provide customer support
Communicate with customers about orders
Maintain and improve our website
Protect the security of our website and services
Detect and prevent fraudulent or unauthorised activity
Maintain appropriate business and transaction records
Comply with applicable legal and regulatory requirements
We only seek to use personal information for appropriate purposes connected with our business and the services we provide.
5. Legal Bases for Processing
Where applicable, we process personal information under one or more lawful bases provided by applicable data protection legislation.
These may include:
Contract
We may process information where it is necessary to fulfil a contract with you, such as processing an order, arranging delivery or handling a return.
Legal Obligation
We may process information where necessary to comply with legal, regulatory, accounting or other obligations that apply to our business.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override applicable privacy rights.
This may include maintaining website security, preventing fraud, improving our services and managing customer enquiries.
Consent
Where applicable, we may rely on your consent for certain activities, such as certain non-essential cookies or marketing communications.
Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements and circumstances.
6. Payment Information
Payments made through our website may be processed using third-party payment service providers.
When completing a purchase, customers may be required to provide payment information through the secure checkout process.
Payment service providers may process payment information in accordance with their own terms, privacy policies and security requirements.
For security reasons, customers should not send complete card numbers, security codes, passwords or other sensitive payment credentials to CLAIRE WEAR LTD by email.
7. Sharing Personal Information
We do not sell customers’ personal information.
We may share relevant personal information with trusted service providers where this is necessary to operate our business and provide our services.
Depending on the circumstances, these providers may include:
Payment service providers
Delivery and shipping providers
Website hosting and technical service providers
IT and security service providers
Customer service or communication providers
Professional advisers
Legal, regulatory or governmental authorities where required
We only seek to provide third parties with information that is reasonably necessary for the relevant service or purpose.
Third-party service providers may process personal information under their own privacy policies and contractual obligations.
8. International Data Transfers
Some service providers we use may operate outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps where required by applicable data protection law to ensure that the transfer is subject to appropriate safeguards.
These safeguards may include applicable adequacy arrangements or other lawful transfer mechanisms.
9. Data Security
We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customers should also take appropriate steps to protect their own accounts and devices, including using secure passwords and avoiding sharing sensitive information through unsecured communication channels.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Complete transactions
Provide customer support
Handle returns and refunds
Maintain appropriate business records
Meet accounting and legal obligations
Resolve disputes
Prevent fraud and misuse
Protect our legitimate business interests
The appropriate retention period may vary depending on the type of information and the purpose for which it is processed.
When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable legal requirements.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, security, preferences, analytics and other website operations.
The types of cookies used may vary depending on the services and technologies operating on our website.
For more information about cookies and how you can manage them, please see our Cookie Policy.
12. Marketing Communications
Where permitted by applicable law, we may send customers information about our products, services or other relevant business updates.
Where consent is required, we will seek the appropriate consent before sending marketing communications.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still need to send essential service-related communications, such as information concerning an existing order or transaction.
13. Your Privacy Rights
Depending on your circumstances and applicable data protection law, you may have rights relating to your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain types of processing
Request transfer of certain personal information where applicable
Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exemptions.
If you wish to exercise a privacy right, please contact us using the details provided below.
14. How to Make a Privacy Request
To make a privacy-related request, please contact:
Please provide enough information for us to understand your request and, where appropriate, verify your identity.
We may need to request additional information to confirm that a request is being made by the relevant individual.
We will handle valid requests in accordance with applicable data protection requirements.
15. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
If you follow a link to an external website, that website will operate under its own privacy policy and terms.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.
When changes are made, we will update the “Last Updated” date shown at the beginning of this policy.
We encourage customers to review this page periodically to remain informed about how personal information is handled.
18. Contact Us
If you have questions about this Privacy Policy, how we process personal information, or wish to exercise an applicable privacy right, please contact us.
We will review privacy enquiries and respond in accordance with applicable requirements.
19. Complaints
If you have concerns about how your personal information has been handled, we encourage you to contact us first so that we can understand and attempt to resolve your concern.
You may also have the right to lodge a complaint with the relevant data protection supervisory authority applicable to your circumstances.
For individuals in the United Kingdom, the relevant supervisory authority is the Information Commissioner’s Office (ICO).
CLAIRE WEAR LTD 30 Hall Street, Wednesbury, United Kingdom, WS10 8NW
