After an order has been successfully placed and payment has been authorised, we will process the order for fulfilment.
Orders are normally processed as soon as reasonably practicable.
Processing times may vary depending on product availability, order volume, payment verification and other circumstances.
If there is an unexpected issue that may materially affect the processing of an order, we will aim to provide appropriate information to the customer.
4. Delivery Options
Available delivery options are displayed during the checkout process where applicable.
The delivery options available to you may depend on:
Delivery destination
Products included in the order
Delivery service availability
Order value
Other operational considerations
Any applicable delivery charges will be displayed before the customer completes the purchase.
Customers should review the delivery method and applicable delivery charge during checkout before placing an order.
5. Delivery Times
Estimated delivery information may be provided during checkout or on relevant website pages.
Delivery times are estimates and may vary depending on the destination, delivery service, order processing time and circumstances outside our reasonable control.
Where a specific delivery period has been agreed with the customer, we will seek to deliver within that agreed period.
Where no different delivery period has been agreed, applicable UK consumer law may require goods to be delivered without undue delay and, in general, no later than 30 days after the contract is entered into.
Delivery estimates do not normally include delays caused by circumstances outside our reasonable control.
6. Delivery Address
Customers are responsible for providing an accurate and complete delivery address when placing an order.
Please carefully check the following information before completing your purchase:
Full name
House or building number
Street address
Town or city
Postcode
Country
Contact information where required
If you notice an error in your delivery address after placing an order, please contact us as soon as possible at:
Please provide your order number and any available tracking information.
We will review the delivery status and, where appropriate, contact the relevant delivery service or take further action in accordance with our applicable policies and legal obligations.
11. Damaged Packages
Customers should inspect their delivery when it arrives.
If the outer packaging appears significantly damaged, or if an item appears to have been damaged during delivery, please contact us as soon as reasonably possible.
Please provide:
Order number
Description of the issue
Relevant photographs where available
Any available delivery or tracking information
We will review the circumstances and provide appropriate assistance.
12. Incorrect or Missing Items
If you receive an item that appears to be incorrect, incomplete or different from what you ordered, please contact us as soon as possible.
Please provide your order number and details of the issue so that we can review the order and determine the appropriate next steps.
13. International Delivery
Where international delivery is offered, the destinations and available delivery methods will be displayed during the ordering process where applicable.
International orders may be subject to additional delivery times, customs procedures, import requirements, taxes, duties or other charges depending on the destination country.
Where applicable, customers are responsible for complying with the import requirements of their destination.
Customers should review any information provided at checkout regarding international delivery before completing their purchase.
14. Customs and Import Charges
For orders delivered outside the United Kingdom, additional customs duties, import taxes or other charges may apply depending on the destination.
These charges are determined by the relevant authorities and may vary by country.
Where such charges are applicable and are not included in the purchase price or delivery charge, the customer may be responsible for them.
Customers should check the customs and import requirements applicable to their country before placing an international order.
15. Delivery Costs
Any applicable delivery charges will be clearly presented during the checkout process before an order is completed.
Delivery costs may vary depending on factors such as:
Delivery destination
Delivery method
Order contents
Applicable service availability
Customers will have the opportunity to review applicable delivery charges before confirming their purchase.
16. Order Confirmation
After an order has been successfully submitted, customers may receive an order confirmation containing relevant information about the purchase.
Customers should check the confirmation carefully and contact us promptly if any information appears to be incorrect.
Order confirmation does not prevent customers from exercising any applicable statutory rights.
17. Changes to an Order Before Dispatch
If you need to make a change to an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests before the order has been processed or dispatched.
However, once an order has entered fulfilment or has been dispatched, it may not be possible to make changes.
18. Returns and Refunds
If you wish to return an item or request a refund, please refer to our Returns & Refunds Policy.
Different procedures may apply depending on the reason for the return and the circumstances of the order.
Customers should contact us before returning an item if they are unsure about the applicable process.
19. Customer Responsibilities
To help ensure successful delivery, customers should:
Provide a complete and accurate delivery address
Provide accurate contact information where required
Review order details before completing checkout
Monitor tracking information where available
Follow delivery provider instructions
Contact us promptly if there is a problem with an order
Providing incorrect or incomplete delivery information may result in delays or failed delivery attempts.
20. Our Responsibilities
CLAIRE WEAR LTD aims to process and fulfil orders in accordance with the information provided at the time of purchase and applicable consumer protection requirements.
We will make reasonable efforts to:
Process orders promptly
Provide relevant delivery information
Use appropriate delivery services
Communicate material delivery issues where appropriate
Assist customers with delivery-related enquiries
Nothing in this Shipping Policy excludes or restricts any rights or remedies that cannot legally be excluded or restricted under applicable law.
21. Contact Us
If you have questions regarding shipping, delivery, tracking or an existing order, please contact us.
