CLAIRE WEAR LTD is a United Kingdom-based online retailer specialising in women’s jewellery and accessories. We offer a selection of jewellery styles designed for everyday wear, special occasions and gifting.
Where is CLAIRE WEAR LTD based?
CLAIRE WEAR LTD is based in Wednesbury, United Kingdom.
Our business address is:
30 Hall Street Wednesbury United Kingdom WS10 8NW
How can I contact CLAIRE WEAR LTD?
For general questions, product enquiries, order assistance or other customer service matters, you can contact us by email or telephone.
Our team will aim to respond to customer enquiries as promptly as possible.
Products
What type of products do you sell?
We specialise in women’s jewellery and accessories. Our online collection may include different jewellery styles suitable for everyday wear, special occasions and gifts.
Please refer to each individual product page for the most current product information.
How can I find information about a product?
Product pages contain the available information for each item, which may include product descriptions, images, dimensions, materials, available variations and other relevant specifications.
We recommend reviewing the product page carefully before placing an order.
Will the product look exactly like the photos?
We make reasonable efforts to display products accurately through our website photographs and descriptions.
However, colours and appearance may vary slightly depending on lighting conditions, photography and individual screen settings.
Are products suitable for gifting?
Many of our jewellery pieces can be suitable as gifts. Customers can review the individual product description and images to select an item appropriate for a particular occasion.
Orders
How do I place an order?
To place an order, browse our online collection, select the product and any available options, add the item to your shopping basket and proceed through the checkout process.
Please review your order details carefully before completing your purchase.
Can I change my order after placing it?
If you need to change an order, please contact us as soon as possible at payment@clairewear.net.
We will review your request based on the status of the order. Once an order has entered processing or has been dispatched, changes may no longer be possible.
Can I cancel my order?
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests are handled according to the status of the order and our applicable cancellation and returns policy.
What should I do if I entered the wrong delivery address?
Please contact us immediately if you notice an incorrect delivery address.
If your order has not yet been processed, we will review whether the address can be updated. Once an order has been dispatched, it may not be possible to change the delivery address.
Payments
What payment methods do you accept?
Available payment methods are displayed during the checkout process.
Payment options may vary depending on availability and the customer’s location.
Is my payment information secure?
We take the security of customer payments seriously.
Payments are processed through secure payment infrastructure, and customers should only enter payment information through the designated checkout process on our website.
For your security, please do not send complete card details, passwords or other sensitive payment credentials to us by email.
When will my payment be charged?
Payment is normally processed when an order is completed through the website checkout.
The exact timing may depend on the payment method used and the payment provider.
What happens if my payment fails?
If a payment does not go through, please check that your payment details are correct and that your payment method is available for use.
You may also try the payment process again or use another available payment method.
If you continue to experience problems, please contact us for assistance.
Shipping & Delivery
Do you offer delivery?
Delivery options are displayed during the checkout process based on the order and the delivery destination.
Please review the available delivery information before completing your purchase.
How long does delivery take?
Estimated delivery information is provided through our website and checkout process where applicable.
Delivery times may vary depending on the destination, delivery method, order processing time and circumstances outside our control.
Will I receive delivery tracking information?
Where tracking is available for the selected delivery method, relevant tracking information may be provided after the order has been dispatched.
What should I do if my order has not arrived?
If your order has not arrived within the expected delivery period, please contact us with your order details.
We will review the available information and assist you with the next steps.
What should I do if my package arrives damaged?
If your order arrives damaged, please contact us as soon as possible and provide your order details together with relevant information about the condition of the package and products.
We will review the matter in accordance with our applicable returns and customer service policies.
Returns & Refunds
Can I return an item?
Returns may be available depending on the product, reason for return and applicable terms.
Please review our Returns & Refunds Policy before returning an item.
How do I request a return?
If you would like to request a return, please contact us at:
Please include your order number and relevant details so that we can assist you with the return process.
How long do I have to return an item?
The applicable return period and conditions are set out in our Returns & Refunds Policy.
Customers should review that policy before sending an item back.
When will I receive my refund?
Once a returned item has been received and reviewed where required, any approved refund will be processed in accordance with our applicable refund policy.
The time it takes for the funds to appear in your account may also depend on your payment provider or financial institution.
Will return shipping costs be refunded?
Return shipping arrangements and any applicable costs depend on the circumstances of the return and the terms set out in our Returns & Refunds Policy.
Please review the policy or contact our customer service team before returning an item if you are unsure.
Jewellery Care
How should I care for my jewellery?
To help maintain the appearance of your jewellery, we generally recommend keeping pieces away from excessive moisture, chemicals, perfumes and cosmetics where appropriate.
Store jewellery in a clean, dry place when it is not being worn and avoid unnecessary contact with hard surfaces that could cause scratches or damage.
Please follow any specific care instructions provided on the relevant product page.
Can I wear jewellery while swimming or showering?
Unless the individual product information specifically states otherwise, we recommend removing jewellery before swimming, bathing or showering.
Exposure to water, chemicals, chlorine, salt and personal-care products may affect the appearance or condition of jewellery.
Customer Service
How quickly will you respond to my enquiry?
We aim to respond to customer enquiries as promptly as possible during our normal customer service operations.
Response times may vary depending on the nature and complexity of the enquiry.
What information should I provide when contacting customer service?
For questions about an existing order, please provide your order number and the email address used when placing the order where appropriate.
Providing accurate information can help us identify your order and assist you more efficiently.
What if I have a question that is not answered here?
If you cannot find the answer to your question in our FAQs, please contact us directly.
