These Terms of Service (“Terms”) govern your use of the CLAIRE WEAR LTD website at clairewear.net and the purchase of products through our online store.
By accessing or using our website, you agree to comply with these Terms.
Please read these Terms carefully before placing an order.
If you do not agree with these Terms, please do not use our website or place an order through our online store.
These Terms should be read together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns & Refunds Policy and other applicable policies published on our website.
2. About Us
The website is operated by:
CLAIRE WEAR LTD
Business Address: 30 Hall Street Wednesbury United Kingdom WS10 8NW
References to “CLAIRE WEAR LTD”, “we”, “us” or “our” in these Terms mean CLAIRE WEAR LTD.
References to “you” or “customer” mean the person accessing our website or purchasing products from us.
3. Eligibility
You may use our website and purchase products only where you are legally capable of entering into a binding contract.
By placing an order, you confirm that the information you provide is accurate and complete and that you are authorised to use the payment method selected for the purchase.
4. Website Use
You may use our website for lawful purposes only.
You agree not to:
Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the security or operation of the website
Introduce malicious software or harmful code
Copy or reproduce website content without appropriate permission
Use automated systems to access or collect website content in a manner that could interfere with our services
Use information obtained from our website for unlawful purposes
We reserve the right to take reasonable action where we believe that website use is fraudulent, abusive, unlawful or may compromise the security of our website or customers.
5. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
However, minor differences may occur between product images and the physical product, including differences caused by lighting, photography, display settings or device screens.
Product information may include details such as:
Product name
Description
Images
Materials or specifications where applicable
Dimensions where applicable
Available variations
Price
Availability
Customers should review the relevant product information before placing an order.
Nothing in these Terms limits any statutory rights relating to the quality, description or fitness of goods. Under UK consumer law, goods generally must correspond with their description and meet applicable standards of satisfactory quality and fitness for purpose.
6. Product Availability
Products displayed on our website are subject to availability.
We aim to maintain accurate stock information, but there may occasionally be circumstances where a product becomes unavailable after an order has been placed.
If we are unable to fulfil an order because a product is unavailable, we will contact the customer where appropriate and arrange an appropriate resolution, which may include a refund.
7. Prices
Product prices are displayed on the relevant product pages and during checkout.
We aim to ensure that pricing information is accurate and up to date.
Where applicable, taxes and other mandatory charges will be presented in accordance with applicable requirements.
Delivery charges, where applicable, will be displayed before the customer completes the order.
If an obvious pricing error occurs on the website, we reserve the right to correct the error. Where an order has been affected by a genuine and obvious pricing error, we will contact the customer and explain the available options.
8. Placing an Order
To place an order, you should:
Select the product you wish to purchase.
Add the product to your shopping basket.
Review the items and quantities selected.
Provide the required billing and delivery information.
Select an available payment method.
Review the order details, applicable delivery charges and total price.
Submit the order through the checkout process.
You are responsible for checking your order details before submitting the order.
After an order is submitted, you may receive an order confirmation by email.
9. Order Acceptance
Submitting an order through our website constitutes an offer to purchase the selected products.
An order is subject to acceptance and availability.
We may decline or cancel an order in appropriate circumstances, including where:
A product is unavailable
There is an obvious pricing or product information error
Payment cannot be authorised
We reasonably suspect fraudulent or unauthorised activity
The order contains inaccurate or incomplete information
We are unable to fulfil the order for reasons outside our reasonable control
If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled order.
Nothing in this section affects your statutory consumer rights.
10. Payment
Payment must be completed through the payment methods made available during checkout.
Payment information is processed through the applicable payment service provider.
You confirm that you are authorised to use the payment method submitted with your order.
We do not ask customers to send complete payment card details, security codes or passwords to us by ordinary email.
If a payment is declined or cannot be authorised, the order may not be processed until successful payment has been completed.
11. Order Confirmation
After a successful order has been submitted, we may send an order confirmation containing information such as:
Order number
Products ordered
Quantity
Price
Delivery information
Payment information or payment status
Customers should review their order confirmation and contact us promptly if they identify an error.
For distance sales, applicable information will be provided to customers in a form they can retain for future reference, as required by applicable law.
12. Delivery
Delivery arrangements, available delivery methods, applicable charges and estimated delivery information are described in our Shipping Policy and may also be displayed during checkout.
We aim to process orders promptly and deliver products within the applicable delivery period.
Unless a different period has been agreed with the customer, applicable UK rules generally require goods to be delivered without undue delay and no later than 30 days after the contract is entered into.
Delivery times may be affected by circumstances outside our reasonable control.
For additional information, please review our Shipping Policy.
13. Delivery Address
Customers are responsible for providing accurate delivery information.
If you provide an incorrect or incomplete delivery address, this may cause delays or prevent successful delivery.
If you identify an error after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist, although changes may not be possible after an order has been dispatched.
14. Cancellation Rights
Where applicable, consumers purchasing goods online have statutory cancellation rights under UK consumer law.
For many distance contracts involving goods, consumers generally have a 14-day period after receiving the goods in which to exercise the right to cancel without giving a reason, subject to applicable exceptions.
The cancellation period and applicable exceptions depend on the circumstances and nature of the product.
Customers wishing to cancel an order should contact us using:
A customer may communicate their decision to cancel by making a clear statement to us. Where applicable, a standard cancellation form may also be used.
Nothing in these Terms limits or removes any cancellation rights that cannot legally be excluded.
15. Returns and Refunds
Our Returns & Refunds Policy provides additional information about the procedure for returning products and requesting refunds.
Where a customer validly exercises a statutory cancellation right, applicable refund rules will apply.
Where required by law, refunds will be made within the applicable legal timeframe.
Depending on the circumstances, a refund may include the applicable standard delivery charge originally paid by the customer, subject to the customer’s choice of a more expensive delivery method and other applicable legal rules.
Customers should review our Returns & Refunds Policy before returning an item.
16. Faulty or Incorrect Products
If you believe that a product is faulty, damaged, incorrect or does not correspond with its description, please contact us as soon as reasonably possible.
Please provide:
Order number
Product details
Description of the issue
Photographs or other supporting information where appropriate
We will review the issue and provide an appropriate remedy in accordance with applicable law and our policies.
Our Terms do not exclude statutory rights relating to faulty, misdescribed or unsuitable goods.
17. Jewellery Care
Customers should follow any care instructions provided with the relevant product.
Unless otherwise stated for a particular item, we generally recommend keeping jewellery away from excessive moisture, chemicals, perfumes, cosmetics and other substances that may affect its appearance or condition.
Customers should store jewellery appropriately when it is not being worn.
Normal wear and tear, misuse, accidental damage or failure to follow reasonable care instructions may affect the condition of a product.
Nothing in this section affects any statutory rights relating to defective goods.
18. Intellectual Property
Unless otherwise stated, the content displayed on our website, including text, graphics, photographs, logos, designs, layout and other materials, is owned by or licensed to CLAIRE WEAR LTD.
You may access and use website content for personal and lawful shopping purposes.
You must not reproduce, distribute, modify, publish, sell or commercially exploit website content without appropriate permission.
19. Website Accuracy and Availability
We aim to keep our website available and information reasonably accurate.
However, we do not guarantee that the website will always be available, uninterrupted or completely free from technical errors.
The website may occasionally be unavailable because of maintenance, technical problems, security measures, service-provider issues or other circumstances outside our reasonable control.
Where appropriate, we may modify, suspend or temporarily restrict access to parts of the website.
20. Third-Party Services
Our website may use or provide access to services operated by third parties, including payment, delivery, hosting, security or other service providers.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for the independent terms, content or privacy practices of third-party websites or services.
21. Privacy
Our collection and use of personal information is described in our Privacy Policy.
Our use of cookies and similar technologies is described in our Cookie Policy.
By using our website, you acknowledge that you have reviewed these policies.
22. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
This includes liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory rights that cannot legally be excluded.
We will not be responsible for losses caused solely by circumstances outside our reasonable control, subject always to applicable law.
We do not seek to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted.
UK consumer guidance makes clear that terms attempting to remove responsibility for faulty goods, goods that are not as described, or certain other statutory responsibilities may be unenforceable.
23. Events Outside Our Reasonable Control
We will not be responsible for delays or failure to perform an obligation where this is caused by circumstances beyond our reasonable control, provided that applicable consumer rights remain unaffected.
Such circumstances may include:
Severe weather
Natural disasters
Transport disruption
Postal or courier disruption
Government action
Public emergencies
Significant technical failures
Cybersecurity incidents
Labour disputes
Other events outside our reasonable control
Where such an event materially affects an order, we will seek to take reasonable steps to minimise the impact and communicate with affected customers where appropriate.
24. Complaints
If you have a complaint about a product, order, delivery or our services, please contact us first so that we have an opportunity to understand and resolve the issue.
Please provide your order number and a clear description of the matter where applicable.
We aim to review customer complaints fairly and respond as promptly as reasonably possible.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, products, services, business practices or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this page.
The Terms applicable to an order will be those in effect at the time the order is placed, subject to applicable law.
26. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it valid where legally possible.
The remaining provisions will continue to apply.
27. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision at a later time.
28. Governing Law
These Terms are governed by the laws applicable in the United Kingdom.
Where you are a consumer, you will retain the benefit of any mandatory consumer protection rights applicable to you under the law of the part of the UK in which you live and which cannot legally be excluded by agreement.
Nothing in these Terms is intended to deprive you of mandatory rights or protections available under applicable law.
29. Contact Us
If you have any questions about these Terms, our products, your order or our services, please contact us.
